But in most cases, a green light will mean something else depending on which light is green. 28-04-2023 08:31 - edited 28-04-2023 08:33. connection. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. If I connect anything via the 2. Dave. Back a step. Text from Virgin confirms my "kit has been activated". Boosters use the electrical mains circuit in your home to create a . Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. A VM Mod will pick this up in a day or two to discuss a replacement. Solid red: There’s an issue with the Hub 5. Share with friends. 168. If you are in modem mode on a Hub5 then the LED should be green not white. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. We would like to show you a description here but the site won’t allow us. Telewest wall socket: no visible power to be switched on. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Back a step. I have switched it off and on and reset it a few times. The light should turn solid for a moment when you first switch on the WiFi Pod (white). This morning I rebooted the Virgin hub and once again no device would connect to Virgin hub via WiFi. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Forum; Apps. hub 5 flashing blue light. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Wait for the power light to turn blue, this means your Hub is ready for activation. My Virgin Media App. It continued to flash. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Turn off the Hub 6. This light is shown for up to one minute. VM will not dispatch any technicians while an area fault exists. 3. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. Options. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. My phone line is connected to the hub since early November. I am not familiar with the Hub5 - others may comment soon - but. and tells you of more local issues down to street cab/ postcode level. Options. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. 1 - soft reset, powered off and on again with no change. Checking the Indicator Lights. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Try a reset as this. The power light at the bottom of the device is the only light that should shine if everything is working normally. Switch the hub back on at the power. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. It’ll also happen overnight and straight after setup. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. These short-term issues can happen when we’re working to fix some other network issues in the area, or when we install. Flashing Green – The router is downloading a software update. Shoppers find videos more helpful than text alone. This could be caused by a fault in the network or a problem with the customer's equipment. I'm afraid there isn't an option to do that in the settings. Ethernet: Indicates the connection to the modem is working. Try our TV troubleshooting tool now. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Hub 5 Plugged In - No Lights. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. ), which is in the public domain. Flashing White – Booting/Connecting. ughugh. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. Sorry to hear you're having concerns with the red light warning on your hub. No internet, the hub red. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. If you see this color, there is no cause for alarm. BD20. - checked all cables, switches etc for loose connections. I’ve reset the hub and checked all connections countless times and still nothing. Hub3 flashing green lights. 4GHz. on 16-12-2022 22:15. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. It also supports the WiFi 6 standard (also known as ax), as well as 2. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. Excludes broadband faults and broadband network outages. I now have a permanent orange light. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Please click this link as it will explain why the internet might not be connecting on your hub. Please can you take out all the cables and put them back in. Up to 3 WiFi Pods if needed. I'll try and include as much info as i can on the stats. Wifi: Indicates the wifi is on and working. • Turn the power switch off on the back of the Hub. Ensure that the hub is in an open space and not overheating and reboot it. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. 1 Kudo Replyon 04-06-2023 14:48. Have followed the instructions to the letter on set up and it is not working. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. on 29-12-2022 23:18. The fact that your old hub is still working means that the hub5 hasn't been activated. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. The hub is in an open area and has shown no signs of overheating. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. I did have a billing issue, but that has been solved. Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. No downtime reported in our area either. When the power light is solid white, it indicates that the hub is on and working correctly. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). I don't work for Virgin Media. . Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. All wifi devices will need reconnecting to the best SSID at each location. Wait at least 2 minutes for your Pods' LEDs to stop blinking. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. on 31-12-2022 12:53. Check out the envelope in the top right hand corner for a private message from me. Lights on Hub 3. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. But. Plug the cables into the Hub. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Both radios share a single DHCP server, but there is an IP or port conflict that prevents clients from connecting. 0. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 19-09-2023 03:59. A green light on your BT Hub indicates that things are going well. Blue flashing light for 2 days now. Thanks for this. Depending on your area and. Step 4. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. Router/WiFi mode is junk, the VM WiFi is totally rubbish. just in the past hour my HUB 4 decided to develop the white light of death. Internet Light. Today I've received my hub 5 and green light is flashing for few hours now. QuickStart, set up and connections. I have logged in to the routers settings and nothing looks untoward there. This just means the router is ready for use and can now be connected to other devices. Best done from a wired connection. . We do not make commissions. The Virgin Media Hub is offered as part of its Gig1 broadband package. You’ll know it’s ready when the white power light at the front of the Hub is on. Based on previous threads about this issue, a replacement is needed. First instance, outage in the area, took a good 16 hours to fix. Further exclusions & legal stuff apply. It normally is not a hub problem, but a VM cable/cab/network problem. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. my ethernet speeds exceed my expectations at 1140 odd - 4910448Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Sorry to hear that you're having concerns with the flashing light on your hub 5. In itself that’s not really an issue especially if everything is working OK. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Hi there, My Hub 5 has a flashing red light. Hub 3. For example, if your Virgin Media Hub 3. Red light on Hub 3. Make sure all of your cables are secured properly, and then press the power button. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Call equipment activation on 0800 953 9500. Best of all, for many, it’s a free upgrade. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. If this changes though, please follow the below steps: Turn the power switch off on the back of the Hub. Virgin Media. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. e in the future). If it’s flashing green, it’s starting up. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speed. I have switched it off and on and reset it a few times. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Smug1to. Hi all, I got my service installed on Tuesday and has been working great. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Internet Light. However, none of my devices can discover any wifi network, neither 2. Flashing Green – Booting up. At least 30Mbps download speeds in every room or £100 one-off credit. It will also flash when the Hub is downloading new software. 4ghz or 5ghz are visibile. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. g. The honest truth is: no, Virgin WiFi does not have weak security. It has the following main functions: Cable modem to connect your own IT equipment e. Thank you. It usually comes on when you turn on your hub, and it means nothing is wrong. Turn the power switch off on the back of the Hub. The router restarts, using your existing settings. Flashing White – Booting/Connecting. Hi @337edy2. Solid green: Phone service is connected and functioning correctly. If the power light is green, it means your hub is on and working correctly. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Check out our guide - How to pay my Virgin Media bill. Thank you so much for your post and welcome to the community forums, it's great to have you here. The WiFi 6 is a big improvement speed wise if your sat next to it and have WiFi 6 devices. 1 ACCEPTED SOLUTION. It isn't on during normal use, but turns red if there is a problem. A red light means there is a problem somewhere. One blue/red light behind the wireless button on the front panel. We would like to show you a description here but the site won’t allow us. For Hub 5, Hub 5X, Hub 4. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. Connect the Hub’s power cable with the blue tab. I have: - turned it on and off at the wall. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. We do not make commissions. Hi all, I got my service installed on Tuesday and has been working great. HUB 5 Flashing Blue Light. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. Just installing and setting up a new hub 5, yes we do use a split network at 2. . Hi, my Hub 3 has a solid red light. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Speeds seem to be fine too. 0. 0 red light constantly on. Virgin Media customer service can be. 1 ACCEPTED SOLUTION. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. If your happy with the nest and don’t need WiFi 6 stick with that and the Hub 5 in modem mode. Options. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. I’m no design expert, but I don’t think LACK of a signal is the best way to show. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Hi, my hub3 has had a solid red light for the past week or so instead of the normal white light. I have followed all the steps online (checked connections, restarted router), spoken to the. All the other lights flashed green and then dissapeared but this light remains green. I have tried switching it off for a few hours to let it cool down, that made no difference. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Your Virgin Media hub lights are probably not something that you have given much thought to before, and we hope that this resource has helped in. A flashing red power light signals that there’s an issue that needs addressing. 0 Kudos. Thanks so much for joining me on private message @shirleykitcher1 . Have your account and area number handy, and the hub serial number. For over a week now my hub light is red. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. • Then use the power switch to turn the unit back on. 4Ghz. Hello. . We do not make commissions. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. Ive unplugged the hub but its still happening. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. 0 Watts and 15. Solid green: The Hub 5 is powered on and working correctly. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. To reboot: press the button and hold it for less than five seconds. Options. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. If this is causing problems, ask to have your old Hub reinstalled. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. This flashes during set up, and then stays green for 2 minutes when you're done. Options. Aware that this could be a software update, I left it for a few hours. The boys at HQ say there is. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 5Gbps speed LAN (Ethernet) port. See where this Helpful Answer was posted. Tudor. If you're worried, flick back to router mode, see what colour it is when it comes back on line. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Mumfordd04. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. Issues are arising on certain devices that will be addressed in firmware updates. Hub 4 flashing white lights. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. Connect the Hub’s power cable with the blue tab. These light indicates whether the Super Hub 2 is able to make a wireless connection. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. I don’t seem to be able to talk to VM by. See moreVirgin Media Hub 5 Phone Light. Blue flashing light happens during the provisioning stage on a reboot. Hub 5 has a pulsing green light. There are two notifications in my VM app: 1. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Middle –. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginMy internet connection went off last night. If you have an older Superhub the WPS button is that big blue glowing Virgin Media logo on the side. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. The phone light represents the status of your Virgin Media phone service. Blue flashing light for 2 days now. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. Re: Hub 5 problem - light going out. Up to 3 WiFi Pods if needed. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Superstar. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. As per installation guide it should be a solid white light, however, it is continously showing an orange light. The Hub should now operate normally. We do not make commissions. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. If the Base (Power) light is red, the hub may be overheating; if you notice the. Try a 30 second pinhole reset of the hub with no ethernet connection. Support tell me that this is fine and is an indicator of network status in the area. virgin media tech support has no clue. on 29-12-2022 23:18. 0 has got a constant orange light and our internet is working intermittently. Joining in. Get the Hub ready by connecting the wires. It might flash or change colour when you first turn the Hub on or after a restart. Hub 4 flashing red light. Hub has been restarted and reset using pin hole reset. Similar threads suggest my hub needs to be replaced. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. Anonymous. Set up is in modem mode, 2. Reboot the broadband Hub. Hi, First post so please be gentle. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. Bottom – WLAN (green/blue). Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Connection across the house has been worsening over the last few days. You can call it in on 0345-454-1111 or else wait for the forum team. Let us know and we can go on from there. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. In response to VetB. 7. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. 1. Currently we have a solid green light after putting the Hub into modem mode. The Base LED will be Magenta when in modem mode. Account - Mobile. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. New to VM, got a Hub 5 but having a bunch of issues. The power light of the Virgin Media Hub 3. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Find out what all those lights on the front of your Virgin Media Hub mean . Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I did have a billing issue, but that has been solved. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. on 04-06-2023 14:48. I have logged in to the routers settings and nothing looks untoward there. Orange light means nothing re. Joining in. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). The hub flashing red light. When that’s done, it’ll be online and broadcasting a wireless signal. - Wi-Fi extender pods are currently. and tells you of more local issues down to. Moved property back in December of last year and took my 1Gig package with me to the new address. If it’s flashing green, it’s starting up. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Hub 3. Otherwise nothing has changed. All the white cable is probably screwed in. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Hub 5 blinking green base light. Dear Virgin Team, Our router (Hub 3. Here is a handy guide to the light on your Hub 5. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Thanks for your help. 1. Check in 2 places. Orange LED is ok. 5gb Hub 5 into 2. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. A red light means an issue with your connections even though the Hub is on. This just means the router is ready for use and can now be connected to other devices. Then switch it back on. can please look into this. Switched on and off. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. Blue – Waiting for WPS connection. We would like to show you a description here but the site won’t allow us. perhaps the hub is not been added to your account. I checked the hub 5 network logs and I can see that software updates are failing.